Please read the following terms and conditions before purchasing any digital content or services from us and check that they contain everything you want and nothing to which you are not willing to agree.

In this document:

‘we’ ‘us’ or ‘our’ means company The Journey Space; and ‘you’ or ‘your’ means the person using this website buying digital content or services from us.

If you have any questions about this website these terms and conditions any purchases or services please contact us via email at [email protected].

Summary of your key rights:

The Consumer Contracts (Information Cancellation and Additional Charges) Regulations 2013 states that you have a 14 day period in which to change your mind in order to get a full refund on your digital content prior to beginning the download. You do not have this right to cancel once a download has be initiated or your online portal has been accessed provided you have been told and have acknowledged this.

The Consumer Rights Act 2015 states that digital content must be as described fit for purpose and of satisfactory quality.

• If your digital content is not as described you’re entitled to a repair or a replacement.
• If the fault can’t be fixed or if it hasn’t been fixed within a reasonable time and without significant inconvenience you can get some or all of your money back.
• If you can show the fault has damaged your device and we haven’t used reasonable care and skill you may be entitled to a repair or compensation.

You have the option to cancel any order within 14 days (see Clause 5 and 14).

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit or call the consumer helpline on 0808 223 1133.

The information in this summary box gives some of your key rights. It is not intended to replace the contract below which you should read carefully.

Important information on downloading costs:

When you buy certain digital content it may download automatically onto your computer or device. Please check the file size of your digital content carefully as using too much data might mean that you exceed your data limit and you could face paying more than you were expecting particularly if you are using your mobile phone abroad.

These terms and conditions set out:

• your legal rights and responsibilities;
• our legal rights and responsibilities; and
• certain key information required by law.

Who are we?

We are The Journey Space Ltd with registered office at: Unit 1 Kinver Point Business Village Cookley Lane Kinver DY7 6NW

Email: [email protected]

The details of these terms and conditions will not be filed by us. Please print out or save a copy of this document for your records.

1. Introduction

1.1. If you buy digital content or access any free digital content from us you agree to be legally bound by these terms and conditions.

1.2. This document is only available in English. No other languages will apply to these terms and conditions.

1.3. When buying any digital content on our site you also agree to be legally bound by:

• 1.3.1. any other terms and conditions available on our website and any documents referred to in them;
• 1.3.2. extra terms which may add to or replace some of this contract. This may happen for security legal or regulatory reasons. We will contact you to let you know if we intend to do this by giving you one month’s notice; and
• 1.3.3. specific terms which apply to certain digital content. These specific terms will be present on the relevant webpage for the specific digital content.

All of the above documents form part of this contract as though set out in full here.

2. Information we give you

2.1. By law the Consumer Contracts (Information Cancellation and Additional Charges) Regulations 2013 states that we must give you certain key information before a legally binding contract between you and us is made.

A short non-extensive summary:

• Our identity and contact details
• Main characteristics of the goods / service
• Functionality of the product / service
• Total price of goods / service including subscriptions and ongoing costs
• Cancellation information

The full regulations may be found here:

3. Your privacy and personal information

3.1. Our Privacy Policy is available at https://thejourney.space/privacy-policy.

3.2. Any personal information that you provide to us will be dealt with in line with our Privacy Policy which explains what personal information we collect from you how and why we collect store use and share such information your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

4. Ordering digital content from us

4.1. Here we set out how a legally binding contract between you and us is made.

4.2. You place a product order on the site by clicking on the relevant product from within the online shop selecting the number of the product and choosing to ‘add to cart’. This will add a product to your shopping cart. From your shopping cart you will be able to increase decrease or remove each product in the cart.

4.3. Once the correct products and quantities have been chosen you will click ‘checkout’ which takes you into the payment window.

4.4. From the payment window you will be able to enter your personal details and payment details. Please read and check your order carefully before submitting it. You will be able to correct any errors before submitting your order to us.

4.5. Before you place your order you must check that the hardware and software requirements of your computer or device mean that you can download and/or access the digital content via our website or The Journey Space App as described during the purchase.

4.6. When you place your order at the end of the online purchase process (e.g. when you click on the ‘make payment’ buttons we will acknowledge it by email with a link to your digital download or the login details to your online portal / App.

4.7. We may contact you to say that we do not accept your order. This is typically for the following reasons:

• the digital content is unavailable;
• we cannot authorise your payment;
• you are not allowed to buy the digital content from us;
• we are not allowed to sell the digital content to you; or
• there has been a mistake on the pricing or description of the digital content.

4.8. We will only have accepted your order when you receive our email containing your download link or portal login details. At this point:

• a legally binding contract will be in place between you and us; and
• the digital content will be made available to you.

4.9. The digital content on the site is suitable for all ages. However if you are under the age of 18 whilst you may buy any digital content from the site payment must be made by someone over the age of 18.

5. No right to cancel

5.1. When you place an order for digital products those that consist of an online course will have sections become available to access or download at appropriate intervals. Each time content becomes available you will continue to have access to it. You acknowledge that accessing or downloading any part of a course means you lose your right to cancel.

5.2. You do not have the right to cancel this contract once the download of any digital content begins or once you have accessed your online portal and you are not entitled to a refund unless the digital content is faulty.

5.3. This does not affect the rights you have if your digital content is faulty. A summary of these rights is provided at the top of this page.

6. Permission to use the digital content

6.1. When you buy the digital content and it is downloaded you will not own it. Instead we give you permission to use it (also known as a ‘licence’) for the purpose of you using and enjoying it according to this contract.

6.2. The digital content:

• 6.2.1. is personal to you. You can use it wherever you want in the world but only if you comply with local laws;
• 6.2.2. is non-exclusive to you. We may supply the same or similar digital content to other users;
• 6.2.3. may not be:
• 6.2.3.1. copied by you except for a reasonable number of necessary back-ups;
• 6.2.3.2. changed by you (which means in particular that you are not allowed to adapt reverse-engineer or decompile it or try to extract the source code from it except where any of this is allowed by law);
• 6.2.3.3. combined or merged with or used in any other computer program; or
• 6.2.3.4. distributed or sold by you to any third party;
• 6.2.4. may include a guide on how to use it. Please read this carefully. This guide is provided where applicable alongside the digital content.
• 6.2.5. does not include:
• 6.2.5.1. updates; and
• 6.2.5.2. new versions
• 6.2.6. contains information which is owned by us and/or third parties. You must not conceal change or remove any markings which show who owns this information such as copyright (©) registered trade mark (®) or unregistered trademark (™) markings.

6.3. Except where you have permission to use the digital content under this clause 6 you will not obtain any rights of ownership or other rights (of whatever nature) in the digital content or in any copies of it.

7. Access and download

7.1. Once you have placed your order and the Confirmation Email has been sent to you (see clause 4) you will be able to access or download the digital content through our third party platform provider and / or app.

7.2. We may deliver your digital content in instalments. If you want to see whether your digital content may be delivered in this way click on the relevant description of the course or relevant digital content at any time.

7.3. If something happens which is outside of our control and affects your ability to access or download the digital content we will let you know when you can expect to be able to access or download the digital content.

7.4. If your computer or device blocks the download of or access to the digital content or the download does not start you may still have the right to cancel the contract. If this happens please contact us using the contact details at the top of this page.

8. Payment

8.1. We accept online payments only which are processed via Stripe. We do not accept credit or debit cards cash or cheques offline.

8.2. We will do all that we reasonably can to ensure that all of the information you give us when paying for the digital content is secure by using an encrypted secure payment mechanism. However in the absence of negligence on our part any failure by us to comply with this contract or our Privacy Policy (see clause 3) or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

8.3. All prices are in pounds sterling (£)(GBP) or US Dollars ($) (USD) and include country specific taxes where applicable.

9. Nature of the digital content

9.1. The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’). The digital content that we provide to you must be as described fit for purpose and of satisfactory quality.

9.2. We are under a legal duty to supply digital content that is in conformity with this contract.

9.3. When we supply the digital content:

• 9.3.1. we will use all reasonable efforts to ensure that it is free from defects viruses and other malicious content;
• 9.3.2. we do not promise that it is compatible with any third party software or equipment except where we have said that it is in the guide to its use or on our site; and
• 9.3.3. you acknowledge that there may be minor errors or bugs in it.

10. Faulty digital content

10.1. Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this page. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us please:

• 10.1.1. visit our webpage;
• 10.1.2. contact us using the contact details at the top of this page; or
• 10.1.3. visit the Citizens Advice website or call 0808 223 1133.

10.2. Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.

10.3. If your digital content is faulty please contact us using the contact details at the top of this page.

10.4. To avoid faults in the digital content you must install any fixes updates upgrades and new versions as soon as reasonably possible after we tell you that they are available to be accessed or downloaded.

11. Ordering a service from us

11.1. Here we set out how a legally binding contract between you and us is made.

11.2. You will either purchase a course or a “Journey’ online via our website or associated sales funnels – this will clearly outline:

• a) what the course or Journey outline is;
• b) how long it lasts; and
• c) what resources & platforms you will have access to and for how long.

11.3. Cancellation will only be permitted within the Consumer terms and so long as none of the content has been accessed.

12. End of the contract

12.1. If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

13. Limitation on our liability

13.1. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information we are not legally responsible for any:

• 13.1.1. losses that were not foreseeable to you and us when the contract was formed;
• 13.1.2. losses that were not caused by any breach on our part;
• 13.1.3. business losses; or
• 13.1.4. losses to non-consumers.

14. Cancellation

14.1. You have a 14 day period in which to cancel your order without giving any reason in order to get a full refund on your digital content prior to beginning the download. You do not have this right to cancel once a download has be initiated or your online portal has been accessed.

14.2. Any items found to be faulty are to be returned within 14 days of cancellation.

14.3. You will cover the cost of any returns.

14.4. Refunds will only be issued once faulty goods are returned and have been found to be faulty where applicable in unused and in ‘as-new’ condition.

14.5. A refund will be issued within 14 days of receiving the goods provided they are found to be faulty where applicable are of unused and in ‘as-new’ condition.

14.6. Refunds will be for the full amount of the product taxes and delivery where the courier has been chosen by us. If you have chosen your own courier then the delivery cost reimbursement will be at the rate of the cheapest courier service we would have used.

14.7. On cancellation of the contract any ancillary contracts will be considered cancelled.

14.8. In order to cancel an order you should complete a ‘model cancellation form’. This can be found at the end of this document or by contacting us via email.

15. Third party rights

15.1. No one other than a party to this contract has any right to enforce any term of this contract.

16. Disputes

16.1. We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the digital content you purchased our service to you or any other matter please contact us as soon as possible using the contact details set out at the top of this page.

16.2. The laws of England and Wales apply to this contract although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.

16.3. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.

17. References

• 17.1. Consumer Contracts (Information Cancellation and Additional Charges) Regulations 2013
• 17.2. Consumer Rights Act: Digital Content

18. Technical Requirements for Digital Content and Online Courses and Communication

18.1. In order to download and successfully use the digital products and to access courses and the coaching calls your device needs to comply with the minimum requirements set out below:

Minimum Computer Specification:

• A Smartphone which is capable of downloading and storing an App and / or a Windows Laptop or PC or Apple MacBook or iMac variant (min. 4GB RAM)
• Speakers or headphones microphone camera
• Adobe Reader or other PDF reader software
• Word processor software - Microsoft Word 2003 or newer recommended
• Zoom software for any private or group coaching calls & access to YouTube for access to any Live classes
• Internet Browser: Chrome Firefox Edge for PC / Chrome Firefox Safari for Mac
• Internet connection with 1.5Mbps minimum download speed - 20Mbps+ recommended

18.2. You will need internet access to download the digital content and to access the courses and you are responsible for any charges you may incur.

18.3. We are not liable to you if you are unable to download the digital content due to a poor internet connection because your device does not meet the minimum technical requirements or for any other reason outside of our reasonable control.

18.4. When certain digital content is purchased it may download automatically onto your computer or device. Please check carefully before downloading as this may cause your data limit being exceeded resulting in higher costs than expected particularly if you are using your mobile phone abroad.

18.5. When accessing courses or coaching calls in a location where you are not connected to a Wi-Fi network and you are connected via mobile data you may incur higher costs from your mobile network provider than expected particularly if you are using your mobile phone abroad. This should be checked carefully to ensure excessive costs are not incurred.